We can certainly get a move of the equipment. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Or if the other end of the white cable is in a more useful. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. just moved in, can see the brown cable coming in from outside but there's no VM. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Router Plugin Port. My previous sky microfilter attached here. Adduxi. Tudor. The new ones are just screws, the old style Telewest ones are like star shaped head. The block box on second picture is an amplifier for terrestrial TV. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 1 ACCEPTED SOLUTION. Options. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. See where this Helpful Answer was posted. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. on 21-08-2023 20:36. This promotion means you won’t pay the usual setup fee of £35. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Yes, we will be able to fit another socket for you. I wanted. both appear. Really basic information. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. My Virgin Media App. There is a cable on the right of the box coming from the outside. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Will an engineer h. on 30-09-2022 14:24. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. There is a cable on the right of the box coming from the outside. Account - Cable. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Connect the Hub’s power cable with the blue tab. The cable could be hidden within, or behind, furniture. 19-01-2023. My Virgin Media App. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I don't work for Virgin Media. VM BB TV Landline. AnthonyRaw1986. its power supply. If you look into the back of your Hub, you'll see a port named. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. on 27-01-2023 17:22. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. I have 2 Virgin Media wall sockets. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. S. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It is really quite simple. Virgin media wall socket in an unusable place. I've also got an old NTL phone socket so. Best to have the excess somewhere tucked away if possible. Call the Pre-installation and delivery team on 0800 052 1734. Virgin will not remove them. 3K; 6. We have the quickstart pack but sadly cannot get broadband set up and working. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I have had a look into your. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Get the Hub ready by connecting the wires. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The first thing is to start making alternative arrangements for your internet connectivity. 14-08-2023 16:02 - edited 14-08-2023 16:05. i don’t have a virgin media wall socket. Try plugging the cable you can see into the hub to see if it works. I'm a Very Insightful Person, I'm here to share knowledge. i opted for the self install, however on inspection we - 5180915. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Switched. Alternatively, you can use any coaxial cable with an F connector. Joining in 143 Views. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. My Virgin Wall socket not same as installation guide that one. This is designed to push over the existing screw connector the outlet has. Or wait here a day or two for a VM Mod to pick this up. I spoke to 3 customer service people yesterday and none could help. Security matters. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 23-10-2022 13:36. Praying the white is the virgin one. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Browse Virgin Media Virgin Media Community. " The hub is upstairs as previously said. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Got my virgin media self install kit but I don't have a virgin socket. Hi, I have the same issue. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. . 2 weeks ago - last edited 2 weeks ago. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 14-08-2023 16:02 - edited 14-08-2023 16:05. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Look for a box on the outside of your home and see if you can trace where the coax goes. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. My Virgin Media App. Learn more. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Hello, I'm trying to set up my Virgin Media broadband. • Check the connection is tightly connected, it will make a 'click' noise. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Stay safe online. I also have this other dual cable going to the Smart Hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Then push the connector VM have provided over the screw thread. Re: No wall socket. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. Plug into the wall socket. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 08-02-2023 13:33. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Well I can't seem to find anything like that and the closest thing I can find is a. . Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 19K; 36; 98; Sofia_B. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Virgin Media; My Virgin Media;. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. How To A Smartphone Without Letting My Pas Know Quora. It has two outputs on the left of the wall box. I'm a Very Insightful Person, I'm here to share knowledge. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. You'll have to cut the cable and seal the hole up. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Socket should be on the underside. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I don’t it is fibre cable. Account - Cable. Please help. The only wall boxes are old NTL boxes with TV and FM connections. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I have taken a look on our side and I can see you have an engineer. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Installing and configuring your kitThank you. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. on 08-01-2023 20:46. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. The other is marked TV, & this is used for TV & Broadband. in Networking and WiFi Sunday; No Virgin Media Wall socket . QuickStart, set up and connections. 0 Kudos Reply. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Can someone please help me! Thank you, Tom. Absolutely not. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. I've got 2 wall sockets that I think are likely. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Manage Your Account. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Need to contact Virgin Media Customer. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Go to virginmedia. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. ) The hub will be in here too. Vonage 2nd line. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Options. Browse Virgin Media Virgin Media Community. I will only be using one wall socket, so the other socket will have no connections. I'm a Very Insightful Person, I'm here to share knowledge. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). However, I do not have any of the specified wall sockets available. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. It probably goes into another room in the house. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We appreciate you reaching out to us on here. 5. But I have actually managed to get through to the technical team over chat. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I ordered self-install kit just to find out there is no Virgin socket in my new property. How do I book one? - 5404317. Account - Mobile. on 23-10-2022 13:36. Virgin Media don’t do any Fibre connections to inside the house. There are multiple different branded wall boxes inside our flat but none. 4. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You'll have to cut the cable and seal the hole up. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. 24-03-2021 05:06 PM. All forum topics; Previous topic; Next topic; 2. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Go to solution. . Joining in Options. Sorry man. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Tudor. Screw the mount into your wall. No setup fee is available on all bundles, broadband & phone, and broadband only packages. and the isolator cable. Plug the cables into the hub. #2. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Call the Pre-installation and delivery team on 0800 052 1734. So yes, following many takeovers, this is now your Virgin Media connection. Options. on 30-12-2022 13:41. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. We recently applied for a virgin package of tv, phone and broadband. Manage Your Account. The box and cables may have been removed by the previous occupiers. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Options. Browse. Turn on and start the Box. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Back a step. I don't have a Virgin wall socket. The box and cables may have been removed by the previous occupiers. . Second, you'll likely need a manned installation for your VM services. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. The problem is the Hub is in my Study and the - 4964746. Explain what needs to be done and book an engineer visit. The wall socket is - 5109379. But I. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. Reply. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Booking an engineer is easy with Virgin Media. a week ago. I will private message you now to confirm your details. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. On the day of activation, connect your new router to the master phone socket. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Re: No virgin media wall socket. Options. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 63K; 3. Finish tightening the screws with a screwdriver to secure the mount. Managing Your Account - Cable. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Tudor. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Browse Virgin Media Virgin Media Community. Subscribe to this message's RSS feed. Options. Check service status. on 30-09-2022 14:24. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Tudor. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Networking and WiFi. VM BB TV Landline. We have tried plugging it into the only box we found it would fit but no luck. Reply. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. There should be a wall mounted box somewhere inside that has an F socket on it. The TV is a digital smart TV with Freeview inside. 12-10-2022 18:51 - edited 12-10-2022 18:59. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Thank you. Standard Member. I don't see a Virgin Media Wall Socket anywhere in. Virgin Media; My Virgin Media; Shop; Help;. Tuning in. Sign in . Explain what needs to be done and book an engineer visit. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. This setup works with any of our TV boxes powered by TiVo. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. 32,846. Telewest Cable Wall Sockets. Dave. Socket. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. The cable in the second picture is the one you need to connect too. how can we go about changing our self install to. Just had the Hub 3 delivered for Quickstart. At least spell your title correctly jeezus . on 03-08-2020 18:05. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. You should be able to do it on a call to CS. You can also check for a loose cable as not all properties have a socket. We would like to show you a description here but the site won’t allow us. Yes. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I'm a Very Insightful Person, I'm. You're going to need… the Hub. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Tudor. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 29-12-2022 20:58 - edited 29-12-2022 21:00. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. on 31-12-2021 10:47. Customer since 1993. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Account - Mobile. Switched On Families.